Service Terms
1. Scope of Services
CareLi Home Medicare provides a range of home healthcare services, including:
- Nursing care
- Physiotherapy
- Elderly care
- Post-surgical care
- Palliative care
- Medical equipment rental
- Doctor on call
- Patient transfer services
The specific services provided to you will be outlined in your individual care plan.
2. Service Delivery
- Services are provided by qualified healthcare professionals in accordance with your care plan.
- The frequency and duration of services will be determined based on your healthcare needs and preferences.
- We strive to deliver services punctually and efficiently. However, service delivery may be subject to delays due to unforeseen circumstances such as emergencies or severe weather conditions.
3. Service Modifications
- Any changes to your care plan or service schedule will be discussed and agreed upon by you and your healthcare provider.
- You may request modifications to your care plan at any time by contacting your healthcare provider or our customer service team.
4. Payment Terms
- Fees for services will be outlined in your care plan and billing agreement.
- Payments are due as specified in your billing agreement. We accept various payment methods, including cash, credit cards, debit cards, and online bank transfers.
- Late payments may incur additional fees. Please contact our billing department if you experience difficulties with payment.
5. Insurance
Current Status: At this time, we are unable to accept any insurance plans. However, we are working towards offering this service in the future.
6. Cancellation and Refunds
- You may cancel services at any time by providing notice to our customer service team. Please refer to your care plan or billing agreement for specific cancellation terms.
- Refunds for prepaid services will be provided on a prorated basis, excluding any non-refundable fees outlined in your agreement.