Data Protection Practices

1. Collection of Personal Information

We collect personal information from patients and their families to provide high-quality home healthcare services. This information may include:

• Name, address, and contact details
• Date of birth and gender
• Medical history and health conditions
• Treatment plans and medication details
• Insurance information
• Emergency contact information

2. Use of Personal Information

The personal information we collect is used for the following purposes:

• To deliver personalized healthcare services and develop appropriate treatment plans
• To communicate with patients and their families about care plans, appointments, and medical updates
• To coordinate with other healthcare providers and specialists as needed
• To process billing and insurance claims
• To improve our services and ensure high standards of care

3. Data Security

We implement robust data security measures to protect personal and health information from unauthorized access, disclosure, alteration, or destruction. Our data protection practices include:

• Encryption of electronic health records and personal data
• Secure storage of physical records in locked facilities
• Regular security audits and risk assessments
• Use of secure communication channels for sharing sensitive information
• Employee training on data protection and privacy policies

4. Access to Personal Information

Access to personal and health information is restricted to authorized personnel only. This includes:

• Healthcare professionals directly involved in the patient's care
• Administrative staff responsible for billing and record management
• IT personnel responsible for maintaining data security systems

5. Data Retention

We retain personal and health information for as long as necessary to provide our services and comply with legal and regulatory requirements. Once information is no longer needed, it is securely destroyed or anonymized.

Patient Confidentiality

1. Commitment to Confidentiality

At CareLi Home Medicare, we are dedicated to maintaining the confidentiality of our patients' personal and health information. We adhere to all applicable privacy laws and regulations to ensure that patient information is kept private and secure.

2. Confidentiality Agreements

All employees, contractors, and volunteers at CareLi Home Medicare are required to sign confidentiality agreements. These agreements outline their responsibilities to protect patient information and maintain confidentiality at all times.

3. Use and Disclosure of Health Information

We use and disclose health information only for purposes directly related to patient care and in accordance with legal requirements. Health information may be disclosed:

• To healthcare professionals involved in the patient's care
• To other healthcare providers for coordination of care
• To insurance companies for billing and claims processing
• To regulatory authorities as required by law
• With the patient's consent for other purposes

4. Patient Rights

Patients have the following rights regarding their personal and health information:

• The right to access their health records and obtain copies
• The right to request corrections to their health information
• The right to request restrictions on the use and disclosure of their information
• The right to revoke consent for the use and disclosure of their information, subject to legal and contractual obligations

5. Complaints and Concerns

If patients have any concerns or complaints about our privacy practices or how their information is being handled, they can contact our Privacy Officer at care@carelihomemedicare.in. We are committed to addressing and resolving any issues promptly and transparently.

6. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Patients will be notified of any significant changes to the policy, and the updated version will be posted on our website.