FAQ

Frequently Asked Questions

We offer a wide range of in-home healthcare services, including nursing care, post-surgical care, elderly care, palliative care, physiotherapy, companionship care, 24/7 care, and post-delivery mother and child care.

You can schedule a consultation by contacting us through our mobile app (Android and iOS), phone, or email. Our contact information is available on the "Contact Us" page of our website.

While our core services are available during regular business hours, we do offer 24/7 support for nursing care and critical care needs. Please contact us for more details on specific service availability.

We maintain the highest standards of care by employing highly skilled and compassionate healthcare professionals. Our team undergoes continuous training and adheres to best practices in medical care. We also conduct regular assessments and gather feedback

Our team includes experienced doctors, registered nurses, physiotherapists, and caregivers, all of whom are highly qualified and certified in their respective fields. Each team member brings a wealth of knowledge and expertise to ensure the best possible

We offer personalized consultations to help determine the most suitable service package based on your specific needs and health conditions. Our healthcare professionals will work with you to develop a customized care plan that meets your requirements.

Yes, we offer specialized programs for chronic disease management, including regular monitoring, medication management, and lifestyle counseling. Our goal is to help you manage your condition effectively and improve your quality of life.

Our patient transfer service ensures safe and efficient transportation of patients from one place to another. We coordinate with healthcare providers and use equipped medical transport vehicles with trained medical staff to support the patient during the

Yes, we provide specialized pediatric care services, including nursing care, developmental assessments, and therapies for children with acute and chronic health conditions. Our team is experienced in handling the unique needs of paediatric patients.

Our caregivers are trained to handle emergencies. In case of a medical emergency, they will follow the necessary procedures, which include contacting emergency services and informing family members and healthcare providers immediately.

Yes, we encourage family involvement in the care process. We provide guidance and support to family members, helping them understand and participate in the care plans for their loved ones.

Yes, we offer both short-term and long-term care services based on the needs of our patients. Whether you need temporary assistance during recovery or ongoing support for chronic conditions, we have flexible options to suit your requirements.

We value your feedback and take any concerns seriously. You can provide feedback or file a complaint by contacting our customer service team through our website, phone, or email. We are committed to addressing any issues promptly and ensuring your satisfa

Yes, we offer respite care to give family caregivers a much-needed break. Our professional caregivers can step in for a few hours, days, or even weeks to allow family members to rest and recharge while knowing their loved one is in capable hands.

We take great care in matching caregivers with clients based on personality, experience, and specific needs. If at any point you feel the caregiver is not a good fit, we will work with you to find a replacement who better suits your preferences.

Yes, we offer hospice care services for patients with terminal illnesses, focusing on providing comfort, pain management, and emotional support during the end-of-life stage. Our hospice care team is dedicated to ensuring dignity and quality of life for ou

We provide in-home care services across Tamil Nadu. We are continuously expanding our service area, so please contact us to check if we serve your location.

Yes, our companionship care services are designed to offer emotional support and engage seniors in activities that promote social interaction and mental well-being. Our caregivers help reduce loneliness by offering friendly, meaningful companionship.

The cost of our services depends on the type and duration of care required. We offer flexible plans that cater to different needs, whether it's short-term care or ongoing 24/7 care. Contact us for a detailed quote based on your specific care plan.

We take safety very seriously. Our caregivers are trained to manage emergencies, monitor health conditions, and follow strict hygiene protocols. We also conduct thorough background checks and continuous training to ensure the highest level of safety for o

Yes, all of our caregivers and nurses are fully trained, certified, and experienced in providing home-based healthcare services. We ensure that our team members are highly qualified and committed to delivering the highest standard of care.

We offer a variety of medical equipment for rent, including hospital beds, wheelchairs, oxygen concentrators, nebulizers, and mobility aids. Our team will help you select the appropriate equipment based on your needs.

Our cancellation policy varies based on the type of service and the duration of the care plan. Please contact our customer service team for specific details regarding cancellations and any applicable fees.

Our team will provide you with guidelines and recommendations to prepare your home for receiving healthcare services. This may include ensuring a clean and safe environment, having necessary medical supplies on hand, and making any required modifications

While we offer a comprehensive range of home healthcare services, certain highly specialized medical treatments may require hospital-based care. We will advise you if a specific service cannot be provided at home and recommend alternative options.

We accept various payment methods, including cash, UPI, credit cards, debit cards, and online bank transfers. Please contact our billing department for more details on payment options.

Yes, we offer flexible payment plans to accommodate the financial needs of our patients. Our billing team will work with you to develop a payment plan that suits your budget.

Invoices are provided at the time of service or can be sent via email upon request.

Our service packages are designed to be comprehensive, but some specialized services or equipment rentals may incur additional fees. We will provide a detailed breakdown of costs during the consultation process.

Yes, we understand that situations may change. You can modify, pause, or cancel services with appropriate notice, and we’ll work with you to adjust the care plan as needed.